SHERIDAN, WYOMING - December 4, 2025 - TELEO Capital portfolio company Sharpen Technologies, Inc. ("SharpenCX") is expanding its reach in the communications platform market with the acquisition of Ytel, Inc., adding developer-centric CPaaS capabilities to its cloud-native customer engagement stack. The deal positions SharpenCX to serve enterprises that want to unify contact center, telephony and programmable messaging on a single, AI-ready platform rather than relying on multiple point solutions.
Strategic move in a consolidating CX and CPaaS landscape
Founded in 2012 and headquartered in Irvine, California, Ytel brings a cloud-based communications platform that lets developers and enterprises embed SMS, voice and multichannel messaging directly into their applications. With strong traction in retail, finance and healthcare, the platform is built around predictive dialer software and CRM integrations that help sales and support teams increase contact rates and customer engagement.
For SharpenCX, which has focused on cloud-native contact center as a service (CCaaS) and unified communications as a service (UCaaS), the acquisition extends its reach deeper into the CPaaS layer. That gives customers more flexibility in how they design customer journeys, routing logic and outbound engagement campaigns across channels, while keeping analytics and performance management in a unified environment.
End-to-end cloud engagement: from APIs to agent desktop
The combination of Ytel's developer-friendly APIs and SharpenCX's agent-centric CX platform is designed to serve both IT and operations stakeholders. Ytel's programmable tools and workflow automation can be used to build new experiences or embed communications functions into existing applications, while SharpenCX provides context-based routing, reporting and dynamic scripting at the agent desktop.
By integrating these capabilities, SharpenCX aims to:
- Offer a single vendor for CCaaS, UCaaS and CPaaS capabilities
- Simplify omnichannel orchestration across voice, SMS, email and social channels
- Enable more AI-driven use cases by consolidating interaction data and workflows
- Reduce integration complexity and vendor management overhead for enterprise IT teams
For TELEO Capital, the deal reflects an ongoing buy-and-build strategy in cloud software, adding scale and product depth to its SharpenCX platform investment.
Value creation for mid-market and enterprise customers
SharpenCX has built its reputation around optimizing agent and employee performance with context-based routing and robust analytics. Adding Ytel's predictive dialing and messaging automation capabilities offers customers additional levers for revenue growth and cost efficiency, particularly in outbound-heavy environments such as sales centers, collections and appointment management.
Developer teams gain access to a CPaaS environment that is already tuned for sales and support workflows, with APIs that can plug into existing CRMs and business applications. Operations leaders retain a single point of control for quality, reporting and compliance, an increasingly important factor as AI-driven capabilities are deployed into customer-facing environments.
TELEO Capital continues buy-and-build execution
The transaction underlines TELEO Capital's approach of acquiring founder-led and niche technology companies and integrating them into focused platforms with clear value propositions. In this case, TELEO is aligning SharpenCX and Ytel around a unified strategy: helping enterprises modernize customer engagement with cloud-native, multi-channel and AI-ready infrastructure.
As communications and CX stacks converge, the combined company is positioned to compete not only with traditional CCaaS vendors but also with standalone CPaaS providers, targeting customers that want a more integrated, operations-friendly alternative.
Learn more at https://www.sharpencx.com.